Refunds and cancellation

We refund only our own mistakes, and always in full.

What we refund

• A duplicate charge: you were charged twice for the same thing.
• A charge made in error.
• A renewal we charged after you turned off Automatic renewal or cancelled.

We refund the whole amount, and we pay the payment provider's fee ourselves.

What we don't refund

• A billing period you have used, in whole or in part.
• A used, partly used or unused Top-up Pack.
• A change of mind. There is no cooling-off period, because the Free plan is there to try Recagn before you pay.
• A downgrade. A downgrade gets no refund.

If Recagn is unavailable for a time, any refund for that is at our discretion.

Cancelling a plan

An Admin cancels from Settings → Plan. Cancelling takes effect at the end of the period you have paid for, and you can undo it until then. There is no cancelling part-way through a period. A downgrade works the same way: it takes effect at the end of the period, and you can undo it until the renewal date.

When a plan ends, the Workspace moves to No plan. Nothing is deleted: everything stays readable and editable.

How a refund happens

Write to support@recagn.app with the Workspace and the payment. We make the refund through Razorpay and issue a credit note against the invoice.

• A refunded plan period ends that plan, and the Workspace moves to No plan.
• A refunded duplicate charge leaves the plan as it is.
• A refunded Top-up Pack removes the units left in it.

Last updated 27 October 2026.